Position Summary

At UPLIFT Desk, we’re not just building ergonomic workstations—we’re shaping how people work and live. As the ecommerce industry leader in height-adjustable desks, we’ve grown by delivering innovative, customer-focused solutions that promote health, productivity, and well-being. Our success is rooted in our core values: Customer Obsession, Innovation, Accountability, and Results Oriented.

As a Customer Success Specialist, you are the voice of our brand and the frontline guide for customers seeking support, solutions, and workspace expertise. In this fast-paced role, you’ll assist customers across phone, chat, and email while acting as a product expert, residential sales consultant, and technical troubleshooter. From helping customers design their ideal workspace to resolving post-delivery issues or warranty concerns, your goal is to deliver accurate solutions with professionalism and empathy while meeting daily productivity expectations.

Required Qualifications

• 2+ years of experience in customer support or consultative sales, ideally in a high-volume environment
• Ability to learn technical product features quickly and navigate multiple software tools
• Exceptional verbal and written communication skills across phone, email, and chat
• Ability to stay composed, accurate, and efficient while managing multiple interactions simultaneously
• Positive, solution-focused mindset with strong personal accountability

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business, Communications, or a related field
• Consultative sales experience with residential clients or high-value consumer products
• Experience in office furniture, interior design, or DTC e-commerce
• Familiarity with CRM or ticketing systems (HubSpot, Zendesk, Salesforce, etc.)
• Demonstrated adaptability in fast-paced and evolving environments

What You’ll Do

• Manage high-volume inbound inquiries via phone, chat, email, and support cases with speed, empathy, and professionalism.
• Develop expert-level knowledge across an expanding suite of UPLIFT products to provide accurate technical advice and ergonomic recommendations.
• Consult with residential customers to identify their specific workspace needs, guide configuration selection, and assist with placing orders.
• Guide customers through technical troubleshooting to resolve hardware issues and process warranty claims efficiently.
• Resolve post-delivery issues—including shipping damage or missing components—to ensure complete customer satisfaction.
• Review and modify orders proactively to ensure accuracy and accommodate changing customer requirements.
• Leverage deep knowledge of return, warranty, and shipping policies to assist customers efficiently with transparent and accurate information.
• Identify, document, and escalate complex customer concerns or trends according to standard operating procedures.
• Consistently achieve or exceed the Customer Service Team’s quality assurance (QA) and productivity goals.
• Champion continuous improvement by actively identifying process bottlenecks and providing feedback to leadership to enhance the customer experience.
• Thrive in a collaborative environment that values teamwork, ongoing learning, and daily experimentation.

Benefits

• A merit-based environment that rewards growth and accomplishment regardless of seniority
• Generous paid time off
• 4% 401K company matching with instant vesting (after one year)
• Excellent group health insurance available to employees and dependents, including domestic partners (4 medical plans, 2 dental plans, and a vision plan to choose from)
• Flexible spending account (FSA) for health care and child care costs
• Company-paid & Supplementary Life Insurance; Long-term & Short-term disability
• Free UPLIFT Desk (after one year)
• 50% discount on all UPLIFT products
• Free healthy (and not so healthy) snacks and drinks
• On-the-job training and skills development
• A supportive and engaging work culture that promotes healthy living

Position Details

• Compensation: $22–$25 per hour, with additional monthly commission based on performance
• Type: Full-time
• Employee Status: Regular
• Work Schedule: Monday - Saturday, 9am-6pm with occasional overtime, with one weekday off
• Location: Austin, Texas

About UPLIFT Desk

As an expanding, mid-sized Direct-to-Consumer (DTC) company, our mission is to provide outstanding customer service. We deliver optimally designed, high-quality office solutions, focusing on the well-being and satisfaction of both our customers and employees.

UPLIFT Desk is transforming the office furniture shopping experience, beginning with our flagship product, the award-winning UPLIFT Standing Desk. Our comprehensive UPLIFT office furniture line offers everything needed for a complete office setup, all designed to optimize comfort, health, and productivity.

Our in-house Product Development team specializes in creating high-quality ergonomic furniture, while our Content team ensures our ecommerce website offers extensive configuration options tailored to individual customer needs.

Efficiency is key: our Order Processing and Warehouse teams work diligently to maintain inventory and ship orders the same day. Customers benefit from award-winning support provided by our Sales, Customer Service, and Warranty teams, backed by the industry-leading 15-year warranty.

For larger scale projects, our Interior Design and Contract Sales teams specialize in commercial building layouts, serving a wide range of clients including many Fortune 500 companies.

Award winning UPLIFT Desk is loved globally!

• Rated Best Standing Desk by New York Times Wirecutter 7 years in a row
• Over a million happy customers around the world sit and stand at an UPLIFT Desk.
• Google customer reviews - 4.8 rating with thousands of reviews you can trust

We value our environment:

• We plant 5 new trees in U.S. National Forests for every solid wood desk sold. By partnering with the National Forest Foundation, we're able to plant tens of thousands of trees each year
• Solar powered operations: Our Austin facilities produce over a megawatt of electricity through roof-mounted solar panels on three large warehouses. We produce considerably more power than we consume and have won the Austin Chamber of Commerce Environmental award for the past two years.
• We use sustainable materials in our products. Some examples are:
• Bamboo Desktops, Drawers, & Motion Boards: The world's fastest-growing plant, Moso bamboo is a grass that grows as quickly as an inch an hour
• Eco Curve Desktops: Eco Curve desktops use 100% recycled MDF and have the lowest carbon footprint in the industry due to not using edgebanding, backer boards, adhesives, or solvents
• Rubberwood Desktops: Pará rubber trees produce 99% of the world's natural rubber latex. The rubber production lifespan of these trees is exhausted after about 25-30 years. Our rubberwood desktops give the trees a second life

Equal Opportunity Employer (EEO)

UPLIFT Desk believes in building an organization whose staff reflects the true diversity of our community. We hire, promote, and reward employees based on results and professional performance. UPLIFT Desk provides equal employment opportunities to all employees and applicants without regard to religion, sex, age, sexual orientation, gender identity, race, creed, color, national origin, alienage or citizenship status, marital status, partnership status, ancestry, disability, or veteran status.

To all recruitment agencies: We do not accept agency resumes. UPLIFT Desk is not responsible for any fees related to unsolicited resumes.

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